Customer’s satisfaction is our priority!
Abex has always taken pride in our excellent customer support in committing professionalism to customer’s satisfaction.
We’re excited to be your partner in taking care of your medical systems and ensure them to run at their utmost performance at all time!
After-sales Service Solutions
Abex provide one-stop comprehensive solution from proactive maintenance, to consistent upgrades as well as continual service support to fulfil different business needs.
Our agreement deliver flexible solutions for upgrades, parts replacement, hardware refreshment and more to be selected according to individual requirement. They includes:
Plan Preventive maintenance
With PPM, you can count on us to maintain your systems and enjoy a peace of mind!
Our professional engineer will perform inspection and visit periodically to eliminate unscheduled interruption and ensure optimal system performance.
Unlimited remedies services
Our agreement covers unlimited breakdown support and complaints taken care by professional experts. Both on-site and remote experts are ready to render help instantaneously.
- Proactive remote support
You can enjoy 24/7 remote diagnostics and repair services for a fast issue resolution.
* Available on selected modality only*
- On-site support
On-site experts are available rapidly to support on system restoration as well as part replacement.
Spare Parts replacement
Get hassle-free, fast and reliable spare parts replacement service available to your doorstep.
Training & Application support
We include services to teach staff how to best use products with exclusive training & Application support, through on-site or remote expertise.
Software upgrade helps you to stay at the forefront of software developments and get the most out of the latest technology.
Hardware refreshment helps to extend equipment lifespan & increase performance with specialised service in equipment upgrades and restoration.
Site Survey, Planning & Inspection
Proper Site planning and preparation is essential to the success of the project implementation.
Our project team offer services to understand your requirement, access your needs, initiate preliminary design and giving consultation on space planning as well as site preparation customised to suit your specification.
To learn more, please contact us